FAQs

WHEN WILL MY ORDER ARRIVE?

We generally dispatch all orders in 3-5 working days. 

If the order is customize size it takes 15-20 working days.

There may be the occasional delay due to Customs Clearance processes which are out of our control.

Usually orders takes to arrive between 15-20 business days. Depends of your country Postal Service Company.

HOW CAN I TRACK MY ORDER?

When your order is shipped, we send you an email containing a tracking number. If you did not receive this email, please contact us eausauvage.shop@gmail.com.

 

WILL I HAVE TO PAY ANY DUTIES AND TAXES ON TOP OF MY ORDER?

You will be liable for all import duties, customs and taxes. These will be due at the point of, or after delivery.

Please be aware that Eausauvage does not have any control for any duties, customs and taxes levied by the country your order is being shipped to.   We cannot advise you what the cost will be as these charges can vary according to country.  

Since these fees are not computed nor applied to orders by Eausauvage, please contact your local customs office to find out more information if you are unsure of the charges.